Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the Knola website, platform, and related services (the “Service”), operated by Betastate Limited (“Knola”, “we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 16 years old to use the Service. You are responsible for the information you provide, for keeping your account credentials secure, and for all activity that occurs under your account. Notify us promptly of any unauthorised use.

2. The Service

Knola lets creators turn their knowledge into digital products — uploading material and using AI-assisted tools to draft lessons, sales pages, and funnels, host courses, and sell them to students. The Service is offered on an ongoing basis and some features may be in beta, meaning they are still being developed and may change, break, or be withdrawn.

3. Your content

You retain ownership of the content you upload or create (“Your Content”). You grant us a worldwide, non-exclusive licence to host, store, process, transcribe, reproduce, and display Your Content solely as needed to operate and provide the Service to you and your students. You are responsible for Your Content and represent that you have the rights to use it and that it does not infringe any third party’s rights or violate any law.

4. Acceptable use

You agree not to:

• Upload or sell content that is unlawful, infringing, fraudulent, harmful, or that you do not have the right to use;
• Misuse the Service to spam, mislead, or harm students or other users;
• Attempt to access accounts, data, or systems you are not authorised to access, or interfere with the security or operation of the Service;
• Reverse-engineer, scrape, or copy the Service except as permitted by law;
• Resell or sublicense the Service without our written permission;
• Use automated scripts, bots, or bulk requests to run AI features;
• Share one account between several separate businesses; or
• Use storage for anything other than the courses and products you teach or sell on Knola (for example, backups or general file hosting).

5. Payments, pricing, and fees

Paid plans are billed as described at the point of purchase, whether as a one-time fee or a recurring subscription. Where you use Knola’s automated payment and delivery to sell your own courses, a transaction fee may apply as set out on our pricing page; where you connect your own payment processor, Knola does not take a percentage of those sales. Taxes may apply. We may change our pricing prospectively, and will give notice of changes that affect an active subscription. Refunds are covered in section 6.

6. Refunds

6.1 Knola licences: 30-day money-back guarantee. If you buy a Knola licence (such as Solo or Studio) directly from us and decide it is not right for you, email [email protected] within 30 days of the purchase date and we will refund the licence price in full. When a licence is refunded, the licence and the AI credits that came with it end, and your account returns to the free plan. Licences bought through a partner, such as AppSumo, follow that partner’s refund policy instead.

6.2 Knola Pro: no refunds. Knola Pro is a subscription that renews automatically each month or year until you cancel it. You can cancel at any time in Settings › Billing. When you cancel, you keep Pro until the end of the period you have already paid for, and you will not be charged again. We do not refund Knola Pro payments, in full or in part, including for time or AI credits you did not use.

6.3 AI credit packs: no refunds. AI credits you buy are added to your account straight away and are not refundable, including credits you have not used.

6.4 Your legal rights. Nothing in this section affects rights you have by law that cannot be excluded. If you are a consumer in the UK or EU, you have a 14-day right to cancel some online purchases. Knola licences, Knola Pro and AI credits are digital services and digital content that we supply straight away. When you ask for access to start immediately and your access begins, your 14-day right to cancel ends.

7. AI credits

7.1 What credits are. Some features use AI credits, for example drafting a lesson or making a presentation. Knola shows how many credits a task uses before you start it. Credits have no cash value. You cannot exchange them for money, transfer them to another account, or sell them. We may change how many credits a task uses; the new cost will show before you use it.

7.2 Credits that come with a licence. A Knola licence includes a one-time amount of AI credits, shown on the pricing page when you buy (for example, 200 with Solo and 1,000 with Studio). They are yours to use. They do not refill, and they do not expire while your account is open.

7.3 Credits you buy. Credits from a credit pack are added to your balance. They do not expire while your account is open.

7.4 Knola Pro’s monthly credits. Knola Pro includes a monthly allowance of AI credits (currently 200 a month). This allowance works differently from the credits in 7.2 and 7.3:

• It resets each month and never builds up. On the first day of each month (UTC) your allowance goes back to the full monthly amount, whether you used all of it, some of it, or none of it.
• Unused monthly credits do not roll over. They are not added to your balance, so they cannot build up into a bank of credits over time.
• Your monthly allowance is used first. Credits from your licence and credits you bought are used only after this month’s allowance runs out.
• It ends with your subscription. When Knola Pro ends, the monthly allowance stops. Credits from your licence and credits you bought stay on your account.

For example, you have a Studio licence with 1,000 credits and you subscribe to Knola Pro. Each month you have 200 Pro credits, which are used first. On the 1st of the next month you have 200 again, not 400. Your 1,000 Studio credits are used only in a month when you go past the 200.

8. Fair use

8.1 How fair use works. Your plan’s limits (courses, students, storage, AI credits, and the other limits) are shown on our pricing page. Within those limits, each plan is meant for normal use by a creator building and selling their own courses. Some parts of the Service cost us money every time they are used, for example AI processing, video storage and streaming, and email sending. We provide these on a fair-use basis.

8.2 If something looks unusual. If your account’s use looks unusual, or goes well beyond normal use for your plan, we will contact you to work it out with you. That may include talking about moving to a plan that fits how you use Knola.

9. AI-generated output

The Service uses AI to generate suggestions such as course outlines, copy, and funnels. AI output is provided to assist you and may be inaccurate or incomplete. You are responsible for reviewing, editing, and deciding whether to use any AI-generated output, and for ensuring your published content is accurate and lawful.

10. Intellectual property

The Service itself — including our software, design, branding, and content we provide (excluding Your Content) — is owned by Betastate Limited and its licensors and is protected by intellectual-property laws. These Terms do not grant you any rights in our trademarks or Service except the limited right to use the Service as permitted here.

11. Third-party services

The Service integrates with third-party providers, such as payment processors and hosting and AI services. Your use of those services may be subject to their own terms, and we are not responsible for them.

12. Changes to the Service

12.1 We keep improving Knola, so we may add, change, or remove features, limits, and plans. Some features are marked as beta. Beta features may change or be withdrawn without notice.

12.2 If a change materially reduces what a paid plan you hold includes, we will tell you by email at least 30 days before it takes effect. If you are on Knola Pro, you can cancel before the change takes effect.

12.3 We may stop offering a plan, or the Service as a whole. If we do, we will give you at least 90 days’ notice by email and time to export your courses and student records. If we end a Knola licence you hold, we will offer you a comparable plan or another fair remedy.

13. Suspension and termination

13.1 You can stop using the Service and close your account at any time.

13.2 We may suspend or end your access straight away if you seriously or repeatedly break these Terms, do not pay what you owe, use the Service in a way that is unlawful or harms other users, students, or the Service, or if the law requires it.

13.3 When your access ends, the rights these Terms give you end. Sections that by their nature should continue (for example, payment owed, intellectual property, and limitation of liability) continue to apply.

14. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any outcome — including sales or income — will be achieved.

15. Limitation of liability

To the maximum extent permitted by law, Betastate Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

16. Indemnification

You agree to indemnify and hold Betastate Limited harmless from any claims, damages, and expenses arising out of Your Content, your use of the Service, or your breach of these Terms.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date above. If a change materially affects a paid plan you hold, we will tell you by email at least 30 days before it takes effect. If you keep using the Service after a change takes effect, you accept the updated Terms.

18. Governing law

These Terms are governed by the law of England and Wales.

19. Contact us

Questions about these Terms? Email us at [email protected], or see our Privacy Policy.